Frequently asked questions

If you cannot find the answer to your question then please send the question directly to info@sumobox.se

How do I purchase the product?

We sell our products exclusively through Kardex Remstar. Contact Kardex Remstar on your market directly or ask us for an introduction. We would be happy to help!

Where can I find pricing?

Contact our exclusive distributor Kardex Remstar directly for pricing or ask us for an introduction.

Does it work for my machine?

The VLM BOX is designed to fit a Kardex Remstar Shuttle XP and the VBM BOX for Kardex Remstar LR35. You can ask us directly or your local Kardex Remstar sales person about the compability with your tray sizes. 

Why use plastic instead of cardboard or metal?

There are several arguments to why plastic bins/boxes (VLM BOX) can be used.

  • If the VLM BOX gets dirty or dusty you can clean it. 
  • You will get precise locations that are robust. 
  • You get less weight on the tray.
  • You can re-design the boxes over time, no need to buy new boxes if the storage demand changes. 
  • With the transparent plastic dividers you can see all locations on the tray. 
  • If the sprinkler system would kick in the VLM BOX does not break.
Can I get the boxes in an other colour?

For larger quantity orders it is possible to choose a different colour than standard blue. Colours may vary some due to the moulding process. Ask us about the available colours and your local Kardex Remstar contact for pricing and more information. 

Does one Kardex VLM BOX StartKit fill up one machine?

Probably not as the different StartKits in general have 100-120 boxes that can fill up a certain number of trays in your vertical lift depending on the tray size.

The Kardex VLM BOX is approx. 600x800mm and that way you can easily calculate how many boxes that will fit on one tray.

A StartKit gives you the versatility of the VLM BOX system and a wide range of opportunities to choose from. Once you know exactly what kind of locations/boxes that you need you can make a custom order. 

I have a product complaint, what do I do?

Please send this directly to your Kardex Remstar contact.
Please be sure to be specific about what the complaint is about (include order no. and component article no.) We also ask you to provide pictures of both the faulty component but also the production clock that you can find on the component. That way we can investigate what has happened.

Can I return the products?

Please send any request concerning returns to your Kardex Remstar contact.
You can return items within 30 days from shipment date from factory. There is a 15% return fee on the net price and an administration fee of 125€.

Returns are only accepted in unbroken, original packaging and cost of freight, packaging, insurance and any toll fees are paid by the customer. StartKits or articles from it are not accepted due to the special price.

How do you deliver?

We mainly use DB Schenker for shipping. You can also choose to pick up the goods at our warehouse in Sweden. Just be sure to have all freight documents ready and sent over at least 2 working days ahead of the scheduled pick up date. 

What is the delivery time?

Delivered at destination approx. 3 days after order in Sweden, 3-5 days after order in Scandinavia, 7 days in Europe, and 30 (+/-10 ) days for other continents. When in doubt please contact your local Kardex Remstar for more information.

What are the freight costs?

Freight costs vary. Please ask your local Kardex Remstar contact for an estimated cost.

There is a transport damage to the goods, what do I do?

Make a complaint directly on the P.O.D (Proof of delivery) when the goods are delivered. Please then contact your Kardex Remstar contact and provide a description of the damages as well as pictures.   

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