Frequently asked questions

SumoBox products are sold exclusively through Kardex. To request a quotation, place an order, or get advice on the right solution for your application, please contact your local Kardex office via our Kardex Locations page.

Pricing is available through Kardex. To request a quotation or receive pricing information for your specific application, please contact your local Kardex office via our Kardex Locations page.

SumoBox products are designed for Kardex systems:

• VLM Box for the Kardex VLM Shuttle
• VCM Box for the Kardex Megamat
• VBM Box for the Kardex Miniload-in-a-Box

Compatibility may vary depending on your machine and tray dimensions. If you''re unsure which solution is right for you, please contact your local Kardex representative for assistance.

There are several arguments to why plastic bins/boxes (VLM Box, VCM Box) can be used.

• Easy to clean and resistant to dust, dirt, and moisture.
• You will get precise locations that are robust. 
• You get less weight on the tray.
• You can re-design the boxes over time, no need to buy new boxes if the storage demand changes. 
• With the VCM Box you have no need for a distance rail between box and front lip.

For larger quantity orders, it is possible to choose a different colour than Kardex Silver Fir Blue. Colours may vary due to the moulding process. For available colours, pricing, and additional information, please contact your local Kardex office.

If you order ESD - it will always be delivered in a black colour.

Yes, the complete Sumobox product family is available in an ESD version. Please contact your local Kardex office for further information.

Please note that the lead time is longer for ESD products.

Not necessarily. The number of StartKits required depends on the tray dimensions, number of trays, and the storage density required for your application.

The Kardex VLM Box is available in two series:

• 800 x 600 mm VLM Box
• 850 x 600 mm VLM Box

StartKits are available for both series and typically contain a selection of bases, frames, dividers, and label holders to cover a wide range of storage requirements.

Depending on your machine configuration, a single StartKit may equip all trays in a smaller installation or only a portion of a larger system. Since the VLM Box system is fully modular, additional components can be added at any time as your storage requirements evolve.

Your local Kardex representative will be happy to help determine the right StartKit size and quantity for your specific machine and application.

Please report any product complaints directly to your Kardex contact or local Kardex representative.

To help us investigate the issue as quickly as possible, please provide:

• Your order number
• The article number of the affected component
  
• A clear description of the issue
  
• Photos of the affected component
  
• A photo of the production clock/date stamp located on the component

Providing this information allows us to efficiently trace the product and investigate the root cause of the issue.

Please contact your Kardex representative for information regarding returns and to verify whether your order qualifies for return.

Please note the following general conditions:

• Return requests must be submitted within 14 days of the shipment date.
• VBM Box and VCM Box products are not eligible for return.
  
• StartKits and individual components originating from StartKits cannot be returned.
  
• ESD products and products in colors other than Kardex Silver Fir Blue are not eligible for return.
  
• Returned items must be unused and in their original, unopened packaging.
  

For VLM Box products, returns are only accepted in full original packaging:

VLM Box 800x600:

Base 100 pcs

Frame 25 full frames

Div 50x600 170 pcs

Div 50x800 170 pcs

Div 100x600 70 pcs

Div 100x800 70 pcs

Div 150x600 40 pcs

Div 150x800 40 pcs

Div 200x600 30 pcs

Div 200x800 30 pcs

VLM Box 850x600:

Frame 20 full frames

Div 50x600 80 pcs

Div 50x850 80 pcs

Div 100x600 70 pcs

Div 100x850 70 pcs

Div 150x600 40 pcs

Div 150x850 40 pcs

Div 200x600 30 pcs

Div 200x850 30 pcs

Additional return fees and handling charges may apply. Your Kardex representative will be happy to provide further details.

We primarily ship our products through DSV. Delivery is arranged directly to the shipping address specified in your order. If you have specific delivery requirements or questions regarding shipping, please contact your Kardex representative for further assistance.

Orders are typically dispatched within 3 working days of order receipt, subject to product availability. Delivery time will vary depending on the destination and transport conditions.

Typical transit times after dispatch are:

• Central Europe: 2-3 working days
  
• Southern Europe: 3-5 working days
  
• Scandinavia: 5-7 working days
  
• United Kingdom: 7-10 working days
  

All products are shipped from our warehouse in Bratislava, Slovakia. For more specific delivery information or urgent requirements, please contact your Kardex representative.

Please check your delivery carefully upon receipt. If any packages (colli) are missing, this must be noted on the carrier''s delivery document before signing for the shipment.

Any claims for missing items should be reported within 14 days of delivery. Claims submitted after this period may not be accepted.

If the correct number of packages has been delivered but parts are missing from within a package, please contact your local Kardex office as soon as possible with details of the missing items and your order information.

Please inspect the goods upon delivery. If any transport damage is visible, make sure to note it on the Proof of Delivery (POD) before signing for the shipment.

Afterward, please contact your Kardex representative and provide:

• A description of the damage
  
• Photos of the damaged goods
  
• Photos of the packaging, if applicable

Transport damage claims must be reported within 14 days of receiving the goods. Claims submitted after this period may not be accepted.